ENETEK POWER GROUP PTE LTD
SUPPORT
NEED SUPPORT?
WE FULLY RECOGNIZE THE IMPORTANCE OF SERVICES EXCELLENCE AND ARE COMMITTED TO PROVIDE A WIDE RANGE OF SERVICES AND E-CARE PROGRAMS TO MEET THE INFRASTRUCTURE SUPPORT NEEDS OF OUR CLIENTS.
OUR SERVICE ENGAGEMENTS ENCOMPASS INITIAL PLANNING TO SITE COMMISSIONING, FULL TURNKEY PROJECT MANAGEMENT, AS WELL AS A RANGE OF CUSTOMER-TAILORED VALUE-ADDED SERVICES.
WE are committed to provide fuss-free single stop solutions
WE promised peace of mind engagements
WE pledge to ensure environmental sustainability
Returning a product for service or repair? Read our RMA terms & conditions
1. Products
Repair/replacement can be made for products procured from Enetek Power Middle East & Africa.
2. Repair registration
The RMA form has to be completely filled out by the customer and electronically submitted to Enetek Power Middle East & Africa service center . No repair/exchange of defective units will be processed unless the RMA form has been filled out as required.
RMA FORM is available at the end of instructions.
3. Return delivery
Faulty units should only be returned to our address freight prepaid within 30 days upon RMA approval.
4. Delivery time
Enetek Power Middle East & Africa center will proceed with the repair/replacement process as soon as possible but the delivery is dependent on local conditions.
5. Non-returned units (special instances where replacements were sent prior to RMA returns)
Should the faulty unit not be returned to the Enetek Power Middle East & Africa center within 14 days after receiving the replacement unit, Enetek Power Middle East & Africa will have the prerogative to invoice the replacement unit.
6. Non-registered returns
Enetek Power Middle East & Africa requires pre-authorization for the return of all products. Products not authorized for return shall be sent back at customer’s expense. Enetek Power Middle East & Africa will not be liable for any loss of or damage to unauthorized return items.
7. Fault analysis
Enetek Power Middle East & Africa will carry out a fault analysis of the returned equipment for quality assurance. Customers shall have no entitlement to a detailed fault report.
8. The RMA terms and conditions are subject to change without notice.
Download RMA FORM here.
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