Support

Our Commitment to Service Excellence

At Enetek Power Middle East & Africa, we understand that reliable support is just as important as the products we deliver. That’s why we are fully committed to providing a seamless service experience, ensuring that our clients receive the highest level of technical support and infrastructure assistance.

From initial planning to site commissioning, we handle full turnkey project management while also offering flexible, customer-centric services tailored to individual needs. Our goal is to deliver efficient, hassle-free solutions with a strong focus on sustainability and long-term performance.

We simplify power solutions with a one-stop service approach
We ensure smooth, worry-free project engagements
We prioritize environmental responsibility in every step we take

DOWNLOAD RMA FORM

Product Returns & Repairs – RMA Process

If you need to return a product for servicing or repair, please review our guidelines below to ensure a smooth and efficient process.

1. Eligible Products

Repairs and replacements apply only to products purchased directly from Enetek Power Middle East & Africa.

2. Repair Registration (RMA Process)

All service requests must be submitted via the official RMA form. This form must be fully completed and electronically sent to our service center before any repair or exchange can be processed.

The RMA form is available at the end of this document.

3. Return Shipping

Once your RMA request is approved, the faulty product must be sent to our designated service center within 30 days, with shipping costs covered by the sender.

4. Repair & Replacement Timeframe

While we strive to process repairs and replacements as quickly as possible, turnaround time may vary based on local conditions and part availability.

5. Special Cases – Non-Returned Units

If a replacement unit is sent before we receive the faulty product, the defective unit must be returned within 14 days. Failure to do so may result in invoicing for the replacement.

6. Unauthorized Returns

All returns must be pre-approved. Products sent back without proper authorization will be returned at the sender’s expense, and Enetek Power Middle East & Africa will not be liable for any loss or damage.

7. Fault Analysis

Each returned product undergoes a fault assessment for quality assurance. Please note that while we ensure a thorough review, detailed fault reports are not provided as part of our service.

8. Policy Updates

These terms and conditions are subject to change without prior notice. Please check for the latest updates before initiating a return.

For any questions regarding our RMA process, feel free to contact our support team—we’re here to help ensure your power solutions operate at their best.