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This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by ENETEK POWER MIDDLE EAST & AFRICA
1. What information do we collect?
1.1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
2. What do we use your information for?
2.1 Any of the information we collect from you may be used in one of the following ways:
2.1.1. To personalize your experience (your information helps us to better respond to your individual needs)
2.1.2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
2.1.3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
2.1.4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
2.1.5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).
3. How do we protect your information?
3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
3.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
3.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
4. Do we use cookies?
4.1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
4.2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
4.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
5. Do we disclose any information to outside parties?
5.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Third party links
6.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Personal Data Protection Act (Singapore)
7.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.
8. Online Privacy Policy Only
8.1. This online privacy policy applies only to information collected through our website and not to information collected offline.
9. Terms and Conditions
9.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
10. Your Consent
10.1. By using our site, you consent to our website’s Privacy Policy.
11. Changes to our Privacy Policy
11.1. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
12. Contacting Us
12.1. If there are any questions regarding this Privacy Policy you may contact us using the contact form.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
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